Exceeding Expectations

Our founding partner Lynne Burdon writes:

Since we started this business in 1986 I have always been proud of the quality of our work.

In 2004 we took all our staff out for the day to revisit our values and to think about the way forward in the 21st Century.

The legal market is changing and we are about to see many new competitors – but we are absolutely sure that there is a place in the market for a firm that puts client service first. We decided that our number one objective would be to exceed our clients’ expectations 100% of the time.

We put in place a number of initiatives to work towards this – perhaps most importantly asking our clients for feedback.

We continually monitor results and publish this – see our results Questionnaire Results.

As always I am delighted to hear from clients at any time with suggestions on how we can improve our service.


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