Questionnaire Results

In May 2004 we began an initiative to “Exceed clients’ expectations 100% of the time”. We have designed a short email questionnaire that asks 3 questions.

Did we exceed/meet/not meet your expectations in the last 6 months?
Please suggest one thing we could do better.
Any other comments?

We send our questionnaires at the time of our invoices – but never more often than once every 6 months on each matter.

Our managing partner responds personally to every reply made.

Our aim is to use the information we gather to make improvements to our service – and to reward our lawyers who provide the most outstanding service.

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