Our pledge to you, our customer:

  • We will treat you politely and with respect
  • We will be transparent in all our dealings with you, including on costs – there will be no surprises
  • We will tailor our advice and delivery to you and we will never use legal jargon
  • We will explain the route that your case or transaction may take – you will always know ‘where you are’
  • We will never sit on the fence with our advice – we will always tell you what we would do in your shoes
  • We will be extremely responsive – we will communicate proactively and we won’t cause delays
  • If we do not deliver on our promises, you can implement our Service Level Guarantee, no questions asked